Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Enabling approval delegation
The Can Delegate Approvals security role setting controls whether an operator can view the Approval Delegation wizard.
Note It is a best practice to only enable the Delegate Approvals or Can Delegate Approvals option for operators who can also view and approve objects in the application.
Refer to the following example for how to enable approval delegation for Change Management.
- Log on to Service Manager as a System Administrator.
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Click System Administration > Security > Roles.
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In the Name field, type the name of the security role you want to grant approvals. For example, change approver.
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Click Search. The Security Roles form opens.
- Click Change in the Area column.
- Under Settings, select the Can Delegate Approvals check box.
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Click Save.
Related topics
Administering approval delegation
Approval delegation
What happens when I delegate approval authority?
What happens when I receive delegated approval authority?
Copy an approval delegation
Delegate approvals to another operator
Disable an active approval delegation
Update an active approval delegation
Approval delegate qualifications
Global variables available for approval delegation
Views available for approval delegation
