Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
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Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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- Request Fulfillment workflows and user tasks
- Examples: Request Workflow
- Create a new request record
- Create a new request from a user interaction
- Create a request by copying an existing record
- Update a request record
- Suspend a request
- Approve or deny a request
- Escalate a request
- Create a request template
- Apply a request template
- Apply a request model to an existing request record
- Update multiple request records
- Approve multiple request records
- Link a request to another record
- Set a reminder for a request
- Send a notification from a request
- View audit log from a request
- Access the alert log when viewing a request
- Create a scheduled maintenance task from a request record
- View or edit the cost of a request
- Close a request directly in the Logging phase
- Close a request record
- Reopen a request record
- Access Request Fulfillment reports
View or edit the cost of a request
Security Roles: Request Coordinator, Request Analyst
From the Cost tab in a request record, you can find the total cost and the currency information for the request. The total cost includes the labor cost for handling the request and the sum of costs in all request tasks. You can also add the labor cost for handling the request.
To view or edit the cost of a request, follow these steps:
- In the System Navigator, click Request Fulfillment > Request Queue or Search Requests.
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Locate the request record, and then double-click the record to open it.
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Click the Cost tab. The total cost of the request and the currency are displayed in corresponding fields.
Note The total cost also includes the costs in individual request tasks. When an operator works on a request task, the operator can also view or edit the cost in that request task.
In the request record, the currency of the cost reflects the display currency of the operator defined in the Requested For field.
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To add the labor cost for the request, fill in the date, the name of the technician, and the hours that the technician has spent on this request.
- Click Save to save your updates.
Related topics
Request Fulfillment workflows and user tasks
