Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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- Request Fulfillment workflows and user tasks
- Examples: Request Workflow
- Create a new request record
- Create a new request from a user interaction
- Create a request by copying an existing record
- Update a request record
- Suspend a request
- Approve or deny a request
- Escalate a request
- Create a request template
- Apply a request template
- Apply a request model to an existing request record
- Update multiple request records
- Approve multiple request records
- Link a request to another record
- Set a reminder for a request
- Send a notification from a request
- View audit log from a request
- Access the alert log when viewing a request
- Create a scheduled maintenance task from a request record
- View or edit the cost of a request
- Close a request directly in the Logging phase
- Close a request record
- Reopen a request record
- Access Request Fulfillment reports
View audit log from a request
Security Role: Request Coordinator
Field value changes in a request or request task record can be monitored by audit application if it is enabled.
A global setting “Audit Records” to enable or disable audit application is available in Request Fulfillment > Administration > Settings. When the setting value is set to “true”, the audit application will run when a request or request task is created, updated or closed. Otherwise, the audit application will be skipped.
The View Audit Log action enables users to view the audit log of the current request record. This View Audit Log action is available in all request phases. The user who has the “Expert” right in the “Request” area is allowed to run this action.
The following table lists the out-of-box audit specification for the request table:
|
Audit File |
Audit Fields |
|---|---|
|
request table |
Phase |
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Status |
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Approval Status |
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Request Model |
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Requested For |
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Requestor |
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Assignment Group |
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Assignee |
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Request Coordinator |
To view the audit log of a request, follow these steps:
- Click Request Fulfillment > Search Requests, enter your search criteria, and then click Search.
- Open your desired request record.
- Click More, and then select View Audit Log.
Related topics
Request Fulfillment workflows and user tasks
