Use > Service Desk > Service Desk workflows and user tasks > Close a first-time resolved Service Desk interaction

Close a first-time resolved Service Desk interaction

Applies to User roles: Service Desk Agent

You can close a Service Desk interaction on first intake if you are able to resolve the interaction for the user in the Logging phase.

To close a first time Service Desk interaction:

  1. From the System Navigator, click Service Desk > Create New Interaction or search for an existing interaction.
  2. Specify the information in the mandatory fields.
  3. Type a solution for the interaction.
  4. Click the Close Interaction button in the toolbar.

    Service Manager displays the Close Interaction page.

  5. Select a Completion Code for the interaction from the drop-down list.
  6. (Optional) Type any Completion Comments.
  7. Click Finish.

    The status of the interaction changes to Closed. The interaction is removed from the Interaction To Do list.

 

Related topics

Service Desk overview