Use > Service Desk > Service Desk workflows and user tasks > Cancel a new Service Desk interaction

Cancel a new Service Desk interaction

Applies to User roles: Service Desk Agent

You can cancel a new Service Desk interaction without saving it. For example, if the user no longer experiences the problem, you can cancel the interaction.

To cancel a new Service Desk interaction, follow these steps:

  1. Use search or advanced search to find one or more records.
  2. While in the New Interaction form, click Cancel.
  3. Click Yes to cancel the interaction without saving the changes.

Related topics

Service Desk overview

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