Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Search for | Example | Results |
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A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Search for | Operator | Example |
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Two or more words in the same topic |
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Either word in a topic |
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Topics that do not contain a specific word or phrase |
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Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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A combination of search types | ( ) parentheses |
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- Operator records
- Add an operator record
- Add an operator record with the User Quick Add Utility
- Add an operator to a security group
- Create a system default operator record
- Define a startup menu for an operator
- Define the distinguished name an operator uses to log into an LDAP directory service
- Delete an operator record
- Enable an operator to see the command line
- Set database access for an operator
- Set the first day of week for an operator
- Set the maximum file attachment size for an operator
- Set the total file attachment size for an operator
- Set the time zone for an individual operator
- Update an operator record
- View an existing operator record
- Use Mass Update with operator records
- Synchronization between contact and operator records
Use Mass Update with operator records
Applies to User roles: System Administrator
To update several records at the same time, use one of the following methods:
Mass Update template
- Click System Administration > Ongoing Maintenance > Operators.
- Type or select optional search criteria, and then click Search.
- Select the records in the record list that you want to update.
- Click Mass Update.
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Type the value for the field in the text box or use the Find feature to display a list of potential values for the field.
Note The value(s) you enter in the form are propagated to all of the records you selected.
- Click Next.
- Continue updating fields and click Execute when you complete your updates.
Simple Update:
- Click System Administration > Ongoing Maintenance > Operators.
- Type or select optional search criteria, and then click Search.
- Select the records in the list that you want to update.
- Click Mass Update.
- Click Simple Update.
- Type new values into the applicable fields on the form.
- Click Execute.
Complex Update:
- Click System Administration > Ongoing Maintenance > Operators.
- Type or select optional search criteria, and then click Search.
- Select the records in the list that you want to update.
- Click Mass Update.
- Click Complex Update.
- Type the RAD code in the Complex Update form.
- Click Execute.
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