Operator records

Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Each Service Manager user must have an operator record to log on and use Service Manager applications. The operator record defines the access rights and security settings that a user has. The following fields are required for an operator record:

Resource Type

You can also define the following optional information in an operator record:

Operator tab	Fields and sections	Purpose
General	Login Name — Required field Full Name Default Company Contact ID Application Profile User Role Application profiles Security Roles	Use this tab to add identifying information and application profiles to an operator record. These application profiles determine which features and views the operator can access in Service Manager applications.
Security	Password Information User Session Information Login Information User Lockout Information LDAP Information Template Information Password History	Use this tab to manage how an operator accesses Service Manager. These settings determine whether an operator can log on to Service Manager.
Login Profiles	Login Profile — This section contains: The operators login profile Licensing Information	The login profile includes: Language: Specifies the login language for the operator. Time Zone: Specifies the time zone for the operator. Date Format: Specifies the preferred format for the date, such as mm/dd/yy or dd/mm/yy. First Day of Week: Specifies the first day of the week in the calendar and date picker for the operator. Display Currency: Specifies what currency displays for catalog items when the operator orders from the Service Catalog or approves catalog requests. Defaults to the basis currency in the System Information Definition record for the company when left blank. Message Level: Specifies the level of messages to store in the message queue for this operator. Max Attachment Size: Specifies the maximum size of a file that the operator can insert into an attachment object. Total Attachment Size: Specifies the maximum size of all the attachment files that the operator can insert into an attachment object.
Groups	Knowledge Groups to which the operator belongs Assignment Groups to which the operator belongs	Use this tab to determine which groups to which the operator belong. Assignment groups are used for both work assignment and approval.
Startup	Initial Application Home Page Queue Dashboard Execute Capabilities Query Groups Months	Use this tab to determine which forms the operator sees at startup and also to customize the capability words the operator has in addition to those granted by a user role.
Notification	Standard Notifications Client Printing	Use this tab to record contact information about the operator.
Rate	Hourly Rate Rate Currency	Use this tab to determine the operator's labor cost rate.
Self Service	Self Service Access Only Self Service Menu Self Service Starting Page	Use this tab to authorize self service access to an operator. This gives the user access to the self service Web client.

Operator tab

Fields and sections

Purpose

General

Login Name — Required field Full Name
Default Company
Contact ID
Application Profile
User Role
Application profiles
Security Roles

Use this tab to add identifying information and application profiles to an operator record. These application profiles determine which features and views the operator can access in Service Manager applications.

Security

Password Information
User Session Information
Login Information
User Lockout Information
LDAP Information
Template Information
Password History

Use this tab to manage how an operator accesses Service Manager. These settings determine whether an operator can log on to Service Manager.

Login Profiles

The operators login profile
Licensing Information

The login profile includes:

Language: Specifies the login language for the operator.
Time Zone: Specifies the time zone for the operator.
Date Format: Specifies the preferred format for the date, such as mm/dd/yy or dd/mm/yy.
First Day of Week: Specifies the first day of the week in the calendar and date picker for the operator.
Display Currency: Specifies what currency displays for catalog items when the operator orders from the Service Catalog or approves catalog requests. Defaults to the basis currency in the System Information Definition record for the company when left blank.
Message Level: Specifies the level of messages to store in the message queue for this operator.
Max Attachment Size: Specifies the maximum size of a file that the operator can insert into an attachment object.
Total Attachment Size: Specifies the maximum size of all the attachment files that the operator can insert into an attachment object.

Groups

Knowledge Groups to which the operator belongs
Assignment Groups to which the operator belongs

Use this tab to determine which groups to which the operator belong. Assignment groups are used for both work assignment and approval.

Startup

Initial Application
Home Page
Queue
Dashboard
Execute Capabilities
Query Groups
Months

Use this tab to determine which forms the operator sees at startup and also to customize the capability words the operator has in addition to those granted by a user role.

Notification

Standard Notifications
Client Printing

Use this tab to record contact information about the operator.

Rate

Hourly Rate
Rate Currency

Use this tab to determine the operator's labor cost rate.

Self Service

Self Service Access Only
Self Service Menu
Self Service Starting Page

Use this tab to authorize self service access to an operator. This gives the user access to the self service Web client.

Related topics

Connect

Micro Focus Marketplace

ITSM Blog for IT Service Management

ITSM Community

Documentation Forum

Learn

Software Support Online

Software Support Downloads

Software Education Services

Contact

Send Help Center feedback

Submit Service Request

View Service Requests