Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
|
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
|
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| Either word in a topic |
|
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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- Install Service Manager Service Portal (SMSP)
- Meet the system requirements
- Install and set up a single instance of Service Manager Service Portal
- Set up a distributed Service Manager Service Portal cluster
- Appendix A. Ports used by Service Portal components
- Appendix B. How to change the host name used in an existing Service Manager Service Portal installation
- Appendix C. Service Manager Service Portal installation prerequisites download links
Appendix C. SMSP installation prerequisites download links
Make sure that the software listed in the following tables exists in your yum repository. The software installation packages may vary depending on your environment, except for RabbitMQ, which is directly installed by downloaded RPM packages.
If you cannot access the recommended repositories, you need to create mirrors in your local repository.
Prerequisites required for single node
|
Third party software |
Via yum |
Recommended yum repository |
How to get the repository |
How to get the RPM |
|---|---|---|---|---|
| Open JDK | java-1.8.0-openjdk-devel | Redhat official repository | Redhat Subscription | / |
|
NodeJs |
nodejs |
nodesource |
Repository setup via nodesource download link |
/ |
|
Apache HTTPD |
mod_ssl |
Redhat official repository |
Redhat Subscription | / |
|
RabbitMQ |
rabbitmq-server |
N/A |
/ | |
|
Iptables |
iptables-services |
Redhat official repository |
Redhat Subscription |
/ |
|
PostgreSQL |
postgresql96-server |
pgdg96 |
Repository setup via pgdg96 download link |
/ |
|
postgresql96-contrib |
||||
|
Ganglia |
php70w |
Redhat official repository + epel + webtatic |
Redhat Subscription Repository setup via epel download link Repository setup via webtatic download link |
/ |
|
ganglia-gmond |
||||
|
ganglia-web |
Prerequisites required for distributed nodes
|
Third party software |
Version | Node | Recommended repository |
|---|---|---|---|
| Ansible | 2.2.0.0 | lb | / |
| glusterfs-server | 3.8.0 or later | lb, apps | Gluster repository |
| pgpool-II-pg96 | 3.5.5 or later | db | pgpool repository setup via pgpool download link |
| nginx | 1.12.2 or later | lb |
epel repository setup via epel download link |
| ntp | 4.2.0 or later | all | CentOS repository |
| ntpdate | 4.2.0 or later | all | CentOS repository |
