Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Synchronizing with an external system
When Service Manager is used with a separate external system, the changes and tasks must be synchronized between the two systems. Event Services supplies two methods of sending output to the external system for this task.
First, a simple acknowledgment can be sent to the external system. This acknowledgment contains enough data to map the Service Manager change or task number to the unique ID used in the external system, along with enough messages to determine if the input event was successful.
Alternatively, a complete output event may be sent to an external system in order to synchronize every piece of data between the two systems.
Related topics
Communication with external systems
Event Services
Integrations
Supported products
