Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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External information string
The external information string, or EIS, is the evfields field of the eventin record. This field carries the specific data of the change or task into the Service Manager system. These fields are placed in a single string with a user-specified separation character (the default is the ^ character). The first four fields contain specific functions that determine which change/task is being processed and what action the system should take. These fields are passed in a specific order.
| Sequence | Field Description |
|---|---|
| 1 | Change/Task number of the object to be acted upon. This field is blank when opening a change or task. |
| 2 | The foreign ID. This field is the identifier of the change or task used by the external system. This field is used if a different number is used outside of Service Manager. |
| 3 | Action Token indicates which logical action to take, either: open, update, close, reopen, approve, unapprove, disapprove. |
| 4 | The Change Group or operator performing an approval action. It is only used for approve, unapprove, or disapprove. |
The data fields in the EIS contain field-level data that Event Services uses to populate the change or task record being processed. If the action performed is not an open, these fields write over any existing data in the change or task. If a field in the EIS is blank, the existing data in the change or task is used. The exact field that each piece of data corresponds to can be determined by examining the proper input event map for changes (cm3r) or tasks (cm3t).
Related topics
Event Services
External information string actions
External information string fields
