Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
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| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
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Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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- Install and Administer Service Manager Exchange with SAP Solution Manager
- Existing Fragmented Incident Management Workflow
- Deployment Scenarios
- Installing and Configuring SMSSMEX
- Upgrading to SMSSMEX V1.20
- Customizing Service Manager
- Configuring SAP Solution Manager
- Configuring Security
- Licensing
- Status Page
- Troubleshooting
- Incident Exchange Details
- Installing and Configuring SAPCRYPLIB
- Logging
- Deploying Button Icons
- SAP System Landscape Directory Registration
Upgrading to SMSSMEX V1.40
Follow these stesp to upgrade to SMSSMEX v1.40 on Tomcat:
- Stop the SMSSMEX old version.
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Back up the following configuration files:
- All files in the <SMSSMEX_installDir>\config folder.
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(Optional) The <SMSSMEX_installDir>\tomcat\conf\server.xml file.
Note If you have not customized the Tomcat configurations, skip this step.
- Other configuration files which have been customized.
- Backup the database.
- Uninstall the SMSSMEX old version.
- (Optional) Uninstall OpenView Autopass if it is used by SMSSMEX only. Otherwise, if another Micro Focus product on this computer also use Autopass for license management, do not uninstall Autopass.
- Install SMSSMEX v1.40.
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Configure SMSSMEX v1.40.
You can copy parameter values from the backup configuration files to configure SMSSMEX v1.40. Do not just copy and replace ovictex.properties and FieldMapping.xml because these files have been updated in SMSSMEX v1.40.
For example, some differences between the configuration files in SMSSMEX v1.10 and v1.40 are listed as follows:
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SMSSMEX v1.40 adds the following codes to the ovictex.properties file:
# default categoryovhd.incident.default.category = incident -
SMSSMEX v1.40 introduces the following code changes to the FieldMapping.xml file:
v1.10 v1.10 patch 2/v1.40 <FieldMapping ExtHDField="IctHead/ AgentId"> <OutOvHDField>AssigneeName</ OutOvHDField> <OutDataType>Person</OutDataType> <InOvHDField>AssigneeName</ InOvHDField> <InDataType>Person</InDataType> </FieldMapping>
<FieldMapping ExtHDField="IctHead/ AgentId"> <OutOvHDField>Assignee</OutOvHDField> <OutDataType>Person</OutDataType> <InOvHDField>Assignee</InOvHDField> <InDataType>Person</InDataType> </FieldMapping>
<FieldMapping ExtHDField="IctHead/ ShortDescription"> <OutOvHDField>BriefDescription</ OutOvHDField> <InOvHDField>BriefDescription</ InOvHDField> </FieldMapping>
<FieldMapping ExtHDField="IctHead/ ShortDescription"> <OutOvHDField>Title</OutOvHDField> <InOvHDField>Title</InOvHDField> </FieldMapping>
<FieldMappingExtHDField="IctIncident Statement/Text"> <OutOvHDField>Resolution</ OutOvHDField> <InOvHDField>Resolution</ InOvHDField> <KeyFieldOutVal>SU99</ KeyFieldOutVal> <KeyFieldInVal>SU01</KeyFieldInVal> </FieldMapping>
<FieldMapping ExtHDField="IctIncidentStatement/ Text"> <OutOvHDField>Solution</OutOvHDField> <InOvHDField>Solution</InOvHDField> <KeyFieldOutVal>SU99</KeyFieldOutVal> <KeyFieldInVal>SU01</KeyFieldInVal> </FieldMapping>
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- Manage the license. See License Management.
- Start SMSSMEX v1.40.
