Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
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| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
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Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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- SAP Solution Manager
- Install and Administer Service Manager Exchange with SAP Solution Manager
- Existing Fragmented Incident Management Workflow
- Deployment Scenarios
- Installing and Configuring SMSSMEX
- Upgrading to SMSSMEX V1.20
- Customizing Service Manager
- Configuring SAP Solution Manager
- Configuring Security
- Licensing
- Status Page
- Troubleshooting
- Incident Exchange Details
- Installing and Configuring SAPCRYPLIB
- Logging
- Deploying Button Icons
- SAP System Landscape Directory Registration
- Use Service Manager Exchange with SAP Solution Manager
- Install and Administer Service Manager Exchange with SAP Solution Manager
Purpose of Document
This section describes the installation, configuration, administration and maintenance of Incident Exchange and the Incident Exchange web service. Information in this section is intended only for use by software consultants and application administrators that install and maintain Incident Exchange. We strongly recommend you to read this section carefully before installation and follow the instructions herein because SMSSMEX 1.40 significantly differs from the previous releases.
Existing Fragmented Incident Management Workflow
Installing and Configuring SMSSMEX
Configuring ovictex.properties
Configuring File ovictexInternal.properties
Starting/Stopping SMSSMEX (Tomcat only)
Configuring the denyattachwithoutext parameter
Importing Customizations Using Unload
Creating a Service Manager User for Web Service
Configuring Incident Form (Classic/Hybrid Only)
Configuring Incident Form (Codeless Only)
Adding Instance in SMIS and Configuring Parameters
Configuring SAP Solution Manager
Configuring SAP Solution Manager External Service Desk Interface
Assign Roles to the Communication User
Configure Interface to SAP Solution Manager Service Desk
Define Value Mapping for the Service Desk Interface
Define Extended Interface Mapping for Service Desk
Get SAP Solution Manager Service Port
Security between SAP Solution Manager and Tomcat
Configure SAP Solution Manager for SSL
Set up SSL between SAP and SMSSMEX
Security Between Service Manager and SMSSMEX
Configure Service Manager for SSL
Configure SMSSMEX for SSL Communication with Service Manager
checker.bat and encryptPasswords.bat Fail
Record in EventIn is not Executed
Incident Update or Process Action Fails
Information is not Updated in SAP Solution Manager
Structure of FieldMapping XML file
Default Field Mapping File and Customization
Person Synchronization Details
