Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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- Server performance tuning
Scheduled processes
You can start RAD applications, known as scheduled processes, as unattended background processes. Scheduled processes are also known as background agents, schedulers, processors, and background tasks. Scheduled processes run at set intervals and check for specific conditions before executing a RAD application. Each scheduled process has one or more schedule records that determine the conditions that must be met for the RAD application to run. You can start scheduled processes from the Scheduler form.
Note: There can be only one kmupdate process running at any time. Starting more than one kmupdate process causes unpredictable behavior on the search engine server.
List of scheduled processes
By default, Service Manager provides the following scheduled processes:
| Scheduler Name | Runs as Process Name or Names | Description |
|---|---|---|
| KMUpdate | KMUpdate | This process checks for update records and sends them to the index |
| SLA | sla | This process monitors service level agreements and processes alerts. |
| Sync | sync | This process identifies orphan processes that were shut down improperly and frees up any resources they are using before stopping them. |
| agent | agent | This process manages charts from stored queries. |
| alert.processor | alert | This process manages Incident Management log messages and alerts. |
| availability.startup | availability | This process manages asset availability and updates outage statistics. |
| change.startup | change | This process manages change events. |
| contract | contract | This process manages contract events. |
| event.startup | event | This process manages asynchronous incoming events from the Eventin Queue. |
| gie.startup | gie | This is a legacy process from earlier versions of Service Manager that manages incoming Prim Events. |
| inactive.startup | inactive |
If using the SM applications earlier than version 9.32, this process automatically logs off users who are inactive for a period of time. If using the SM applications version 9.32 or later, this process is obsolete. A new inactivity timer mechanism is used, which no longer requires this process. Note that this new mechanism requires your SM server, applications, and web client to upgrade to version 9.32 or later. As long as your applications is earlier than version 9.32, the old mechanism is used. |
| linker.startup | linker | This process manages related calls to closed incidents. |
| lister.startup | lister | This process manages global variables in the globallist file. |
| marquee | marquee | This process manages static marquee messages. |
| ocm.startup | ocm | This process manages request events. |
| printer.startup | despooler | This process manages server-side print requests. |
| problem | problem | This process manages IM alerts and messages. |
| report.startup | report | This process manages Report Writer reports and importing and exporting of reports. |
| scauto.startup | scautod | This process manages incoming and outgoing ServiceCenter Automate connections. |
Related topics
Add an agent to the startup agent record
Configure the alert periodic schedule record
Create an anubis schedule record
