Problem Management Administration

Problem Management administration consists of the following:

• Problem Management Environment: Problem Management application contains an environment record for problems. This record contains options that defines the functionality of the Problem Management application for all Problem Management users.
• Settings: You can set the default category for new problems and problem tasks.

Configure the Problem Management settings

To configure the Problem Management settings, follow these steps:

1. Click Problem Management > Administration > Settings.
2. In the topmost pane, select Problem or Problem Task.
3. Configure the Default Category setting for the Problem or Problem Task. This setting defines the default category that is used when you register a new Problem or Problem Task. The out-of-box value for this setting is None.
4. Click Save.

Configure the Problem Management environment

System Administrators can modify the Problem Management environment parameters to match the operational requirements of their organization.

To configure a Problem Management environment, follow these steps:

1. Click Problem Management > Administration > Environment.
2. Select or clear the parameters and populate the required fields as appropriate to the Problem Management environment.

3. Configure the settings for your Problem environment.

   Tip:

   You can use the field help to view the description for each setting. To view the help on field:

   • Web client: Select a field, and then press F1.
   • Windows client: Select a field, and then press Ctrl+H.
4. Click Save.