Use > Problem Management > Security

Problem Management Security

The topics in this section explain the Problem Management security roles, security areas, and rights.

Problem Management Security Areas

User Role: System Administrator

The security areas for Problem Management are Problem, Problem Task, and Problem Management Configuration. These areas contain the default security rights and settings for Interactions in the Problem Management module. The security rights settings will be inherited by the new roles created in an area when no settings are specified in the security role.

Area

System navigator menu items for this area

Problem

This area contains the default security rights and settings for Problem. The rights will be copied to new roles created for this area. However, the settings will only be inherited if there are no settings specified on the Role.

Problem Tasks

This area contains the default security rights and settings for Problem Tasks. The rights will be copied to new roles created for this area. However, the settings will only be inherited if there are no settings specified on the Role.

Problem Management Configuration

This area contains the default security rights and settings for Problem Management Configuration. The rights will be copied to new roles created for this area. However, the settings will only be inherited if there are no settings specified on the Role.

Note When you set the security rights for a security role in the Problem Management Configuration area:

  • The View right is to view the settings defined in the Administration menu and the Configuration menu.
  • The Update right is to update the values of existing settings defined in the Administration menu and the Configuration menu.
  • The New and Delete rights are to create and delete a setting in the Configuration menu, such as category.
  • The Admin right is to add, edit, or delete the settings in the Administration > Settings menu.

Default rights

When you create new security roles, they inherit the default rights that are defined in the security area. The following table describes the out-of-box rights that are defined in the Problem, Problem Tasks, and Problem Management Configuration areas.

Area Name View New Update Delete/Close Expert Admin
Problem TRUE FALSE Never Never FALSE FALSE
Problem Tasks TRUE FALSE Never Never FALSE FALSE
Problem Management Configuration FALSE FALSE Never Never FALSE FALSE

Default settings

The default settings defined in areas will be inherited when you create new security roles. In an out-of-box system, none of the default settings is checked or set in the Problem, Problem Tasks, and Problem Management Configuration areas.

Problem Management security roles and settings

The out-of-box security roles for Problem Management module include the following:

  • Problem process owner
  • Problem coordinator
  • Problem analyst
  • Problem task assignee
  • Reviewer

Tip If you have upgraded from a previous version of Problem Management, which is not Process Designer based, see Problem Management security profiles mappings for more information about the mappings between the legacy Problem Management profiles and the current Process Designer security roles.

Out-of-box role rights

Based on the mapping rules, the rights and settings in previous security profiles are mapped to the rights and settings in the Problem area specified in the corresponding security roles. See the table below for the out-of-box security rights in the Problem, Problem Tasks, and Problem Management Configuration areas. This table only lists the new security roles that have different settings with the default rights.

Area Name Role Name View New Update Delete/Close Modify Template Expert Admin
Problem problem process owner TRUE TRUE Always Always TRUE TRUE TRUE
system administrator TRUE TRUE Always Always TRUE TRUE TRUE
Problem Tasks problem process owner TRUE TRUE Always Always TRUE TRUE TRUE
problem task assignee TRUE FALSE When assigned to workgroup When assigned to workgroup FALSE FALSE FALSE
system administrator TRUE TRUE Always Always TRUE TRUE TRUE
Problem Management Configuration problem manager TRUE TRUE Always Always FALSE FALSE FALSE
problem process owner TRUE FALSE Never Never FALSE FALSE FALSE
system administrator TRUE TRUE Always Always TRUE TRUE TRUE