Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
|
Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
|
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
|
|
| Either word in a topic |
|
|
| Topics that do not contain a specific word or phrase |
|
|
| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
|
| A combination of search types | ( ) parentheses |
|
Email setup notes
This solution requires that you have an email infrastructure in place, including a properly configured SMTP server and configurations in some Service Manager files.
Configurations in the sm.ini file
Open the sm.ini file using a text editor and verify that the following parameters are correctly configured.
| Parameter | Description |
|---|---|
| querysecurity:1 | Enforces the Service Manager server to require a security hash with Web tier URL queries. |
| queryhashcode:hostname:port |
Enables all Service Manager processes to consistently generate a unique hash code, which can be accepted and properly decoded by the Web tier. The parameter value must be a combination of the Service Manager hostname and communications port. If you provide the fully qualified domain name (FQDN) of a server host in web.xml, you need to provide the same value in this parameter. Example:
|
| smtphost:smtpserverhost |
Specifies the name of the SMTP server host for client requests. The value for the parameter can be the IP address, machine name, or DNS name of the SMTP server uses for sending notifications. Example:
|
| smtpport:port |
Specifies the communications port the SMTP server uses. Example:
|
| mailFrom:EmailAddress |
Specifies the descriptive name or other identifier of the sender of an e-mail. This parameter should be set in the format of email address. Example:
|
For more information about the JavaMail connection parameters, see System configuration parameters.
Configuration in the web.xml file
Open the web.xml file that is located in the $TOMCAT_HOME\webapps\webtier-9.61\WEB-INF folder using a text editor, and add the following text at the end of the file if it does not exist.
<init-param>
<param-name>querySecurity</param-name>
<param-value>true</param-value>
</init-param>
When this parameter is enabled, the Service Manager Web tier embeds a security key in all queries generated by the Web client. The Service Manager server verifies the security key and, if valid, authorizes the query.
