Administer > Status and notifications > Notifications > Default notifications

Default notifications

By default, Service Manager includes the following notifications.

Notification record Notification event
Activity Added Adding an activity update with the "Visible to Customer" option selected
ChM Change Close Closing a change phase in Change Management
ChM Change Open Opening a change phase in Change Management
ChM Change Update Updating a change phase in Change Management or opening a phase that has been deferred
ChM Task Close Closing a task phase in Change Management
ChM Task Open Opening a task phase in Change Management
ChM Task Update Updating a task phase in Change Management or opening a deferred phase
ChM Retract All Reversing approval for all levels of a change phase in Change Management
ChM Retract One Reversing approval for one level of a change phase in Change Management
Clone Relation Copying associations of a cloned incident or service desk interaction record
IM Action Alert Updating the alert status of an incident in Incident Management
IM Alert Reassign Exceeding the reassignment limit for an incident in Incident Management
IM Close Closing an incident in Incident Management
IM Edit Close Cascade Closing an incident and its related service desk interaction records in Incident Management
IM Edit Close Linked Closing an incident but not its related service desk interaction records in Incident Management
IM Open Opening an incident in Incident Management
IM Reopen Reopening an incident in Incident Management
IM Resolved Resolving an incident in Incident Management
IM Save Relation Opening a related incident for a service desk interaction and linking the record to an existing incident
IM Updated Updating an incident in Incident Management
RM Approval Approving a request or order in Request Management
RM Denial Denying request or order in Request Management
RM Final Approval sent when the request is completely approved in Request Management
RM Final Denial Denying a request in Request Management
RM Line Item Change Category Manually changing the category of a line item in Request Management
RM Line Item Close Manually closing a line item in Request Management
RM Line Item Drop Avail Marking a line item as unavailable in Request Management
RM Line Item Mark Avail Marking a line item as available to order in Request Management
RM Line Item Open Opening a new line item in Request Management
RM Line Item Reopen Reopening a line item in Request Management
RM Line Item Update Updating a line item in Request Management
RM Order Change Category Manually changing the category of the order in Request Management
RM Order Close Closing an order in Request Management
RM Order Open Opening an order in Request Management
RM Order Update Updating an order in Request Management
RM Request Change Category Manually changing the request category in Request Management
RM Request Close Closing an request in Request Management
RM Request Deferred Deferring a request in Request Management
RM Request Open Opening a request in Request Management
RM Request Open Next Phase Moving a quote to the next phase in Request Management
RM Request Phase Change Manually changing the phase of the request in Request Management
RM Request Reopen Reopening a request in Request Management
RM Request Update Updating a request in Request Management
Request Late Notice Expired due date in Request Management
Request Not Ordered Too much elapsed time between the date that the first line item is ordered and moving to the ordering phase
SM Add Opening a service desk interaction record in an active state in Service Desk
SM Close Closing a service desk interaction record in Service Desk
SM Save Opening a service desk interaction record in an inactive state in Service Desk
SM Update Updating a service desk interaction record in Service Desk
Save Association Linking two associated records
Save Relation Opening a related record

Related topics

Notifications
Add a message record
Add a notification delivery method
Create a custom notification
Create a distribution group
Create an on-call schedule
Send a notification using Format Control

Default message classes