Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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- Notifications
- Default message classes
- Default notifications
- Add a message record
- Add a notification definition record
- Add a notification delivery method
- Create a custom notification
- Create a distribution group
- Send a notification using Format Control
- Notifications in Process Designer
- Example: Creating an email notification for change updates
- Configure email notifications for CI changes in reference modules
- Language for notification emails
Add a message record
Applies to User Roles:
System Administrator
To add a message record, follow these steps:
- Click Tailoring > Notifications > Messages. The Search Message Records form opens.
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Type or select the following information.
Field Description Language Code You can leave this field blank to have Service Manager use the language code defined in the company record. To display the message in another language, type the ISO code of that language. Class Type a name or label to describe the Service Manager applications to which this notification applies. For example, you can make a message relating to Change Management part of the cm3 class. Message Number Type a unique ID to identify this message. Severity This field is reserved for future use and can be ignored. Text Type the text of the message to display. You can use the arguments %S and %S[n] to include information from the triggering event. Comments This is an optional field you can use to type a description of the message. - Click Add.
Related topics
Notifications
Add a notification delivery method
Create a custom notification
Create a distribution group
Create an on-call schedule
Send a notification using Format Control
