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Searching the Help

To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.

Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.

Words and Phrases

Search for Example Results

A single word cat Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".

Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

A phrase.

You can specify that the search results contain a specific phrase.

"cat food" (quotation marks)

Topics that contain the literal phrase "cat food" and all its grammatical variations.

Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Using Boolean Operators

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Universal CMDB11.0

Troubleshooting Modeling
- Troubleshooting and Limitations – Topology Query Language
- Troubleshooting and Limitations – CI Selector

Troubleshoot > Troubleshooting Modeling > Troubleshooting and Limitations

Troubleshooting and Limitations – CI Selector

This section describes troubleshooting and limitations for the CI Selector.

Unavailable Views and CIs

The View list in the CI Selector may not display all views in the CMDB, or it may not display the contents of a view, for any of the following reasons:

The View list includes only the views for which you have the necessary permissions. Similarly, Search mode is only available if you have the Allow Search general action permission. To set permissions, select Managers > Administration > Roles Manager. For more information, see Roles Manager.
Views that are currently inactive appear in red in the View list, but they cannot be selected. In IT Universe Manager, inactive views appear in faded text.
Out-of-the-box views for which you do not have a license may appear in the View list, but these views do not contain CIs. For information on the out-of-the-box views, see Predefined Folders and Views.

Note After deleting one or more query nodes from a TQL query, it can take time for changes to be updated to the view; meanwhile, the removed CIs appear in the view. If you select one of these CIs before it is updated, an error message is displayed. Click the Refresh button to update the view.

Related Information

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