Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
|A single word
|Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
You can specify that the search results contain a specific phrase.
"cat food" (quotation marks)
Topics that contain the literal phrase "cat food" and all its grammatical variations.
Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.
Two or more words in the same topic
|Either word in a topic
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cat ^ mouse
|A combination of search types
( ) parentheses
- About Troubleshooting Configuration Management System
How to Troubleshoot
To solve problems quickly and efficiently:
- Make yourself familiar with the general troubleshooting information
Check if your problem is described in this UCMDB Help, for example, the Release Notes or the Troubleshoot sections:
- To troubleshoot Installation and Upgrade, see the interactive Universal CMDB Deployment Guide.
To troubleshoot Integrations, see the following sections of the Universal CMDB Discovery and Integrations Content Guide:
- Micro Focus Integrations
- Third Party Integrations
To troubleshoot Discovery, see the following sections of the Content Help:
- Discovery Activities
- Discovery Modules
- Supported Content
- To troubleshoot general administration or configuration tasks, see the Administer section.
If you cannot find a solution to your problem, report the problem to the Customer Support Service. On how to prepare the required data for the support organization, see Prepare the Generated Data to Be Sent to Customer Support Service.
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