How to Troubleshoot

To solve problems quickly and efficiently:

  1. Make yourself familiar with the general troubleshooting information
  2. Check if your problem is described in this UCMDB Help, for example, the Release Notes or the Troubleshoot sections:

    1. To troubleshoot Installation and Upgrade, see the interactive Universal CMDB Deployment Guide.
    2. To troubleshoot Integrations, see the following sections of the Universal CMDB Discovery and Integrations Content Guide:

      • Micro Focus Integrations
      • Third Party Integrations
    3. To troubleshoot Discovery, see the following sections of the Content Help:

      • Discovery Activities
      • Discovery Modules
      • Supported Content
    4. To troubleshoot general administration or configuration tasks, see the Administer section.
  3. If you cannot find a solution to your problem, report the problem to the Customer Support Service. On how to prepare the required data for the support organization, see Prepare the Generated Data to Be Sent to Customer Support Service.