Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Available Troubleshooting Resources for UCMDB
- Installation troubleshooting. Use to troubleshoot common problems that you may encounter when installing Universal CMDB, and the solutions to those problems. See Troubleshooting Deployment.
- Login troubleshooting. Use to troubleshoot possible causes of failure to log in to Universal CMDB. See Troubleshooting – Logging In to UCMDB.
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Software Self-solve knowledge base. Use to search for specific troubleshooting information on a wide variety of topics. Located on the Support site, the Software Self-solve knowledge base can be accessed by selecting Troubleshooting & Knowledge Base from the Universal CMDB Help menu.
Note that only registered customers can access the resources on the Support site. Customers who have not yet registered can do so from this site.
- Universal CMDB Log files. Use to troubleshoot CMDB runtime problems. For details, see UCMDB Log Files.
- Data Flow Management log files. Use to troubleshoot DFM problems. For details, see Data Flow Probe Log Files.
- Query log files. Use to view definitions for query parameter log files. For details, see UCMDB Log Files.
We welcome your comments!
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