Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Search for | Example | Results |
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A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Search for | Operator | Example |
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Two or more words in the same topic |
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Either word in a topic |
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Topics that do not contain a specific word or phrase |
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Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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A combination of search types | ( ) parentheses |
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Before Calling Your Support Representative
If you cannot solve your problem, report it. Before contacting the Micro Focus Customer Support Service, ensure that:
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You have performed the general checks
See About Troubleshooting Micro Focus Configuration Management System.
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You have collected the relevant data about the problem you will send to the Micro Focus Customer Support Service:
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A description of the problem, including timestamps if applicable.
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A description of your environment:
- Is this productions or test environment
- Is it a new implementation – install or upgrade
- Any environment changes prior to the encountered issue
- Has the observed behavior ever functioned correctly previously
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Collect the output of the viewSystemInformation JMX method from the UCMDB server JMX console > UCMDB:service=Server Services > viewSystemInformation.
- Collect the relevant error logs from the General Check section
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Collect the output of Run Support Handlers from the UCMDB server JMX console > UCMDB:service=Supportability Services > runSupportHandlersForSpecificCategories, use empty categories.
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The Micro Focus Customer Support Service will then provide you with the further instructions. You might be asked to:
- Enable UCMDB Debugging
- Prepare the generated data for sending to the Micro Focus Customer Support Service
We welcome your comments!
To open the configured email client on this computer, open an email window.
Otherwise, copy the information below to a web mail client, and send this email to cms-doc@microfocus.com.
Help Topic ID:
Product:
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