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- Troubleshooting - Inventory Discovery
- How to view all information related to a device in a centralized view?
- How to troubleshoot network availability and latency issue related to a device?
- How to check the key indexes of the discovery history information for a discovered device?
- How to check device related logs for a discovered device?
- How to invoke discovery job relevant to the discovered device manually and check status to identify potential discovery errors?
- How to check which pattern (management zone) is used in the discovery for a discovered device?
- How to check detailed discovery settings used in the discovery for a discovered device?
- How to check the SNMP credentials used in the discovery for a discovered device?
- How to View Discovery Status and Errors for a Selected CI from the UCMDB Browser module
How to check device related logs for a discovered device?
Question: For a discovered device, where should I check the device related logs? Such as agent deployment log, scanner deployment log, virtualization log, and so on.
The following sections provide details about checking device related log in Universal Discovery.
The agent related action record (the Install UD Agent job and the Update UD Agent job) can be found in the Communication Log.
To view communication log for agent related jobs,
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In UCMDB, go to Data Flow Management > Universal Discovery > Discovery Modules/Jobs tab.
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In the Discovery Modules tree, select Tools and Samples > UD Agent Management > Install UD Agent (or Update UD Agent).
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Right-click Install UD Agent (or Update UD Agent), select Activate from the context menu if the job is not activated, and wait for the Triggered CIs list to refresh.
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In the Triggered CIs list in the Discovery Progress pane, click a number with link.
- In the Look for field that is just enabled, enter the IP address for the target agent and click .
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Right-click the returned entry, and from the context menu, select Debug > View Communication Log.
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In the communication log that opens,
- search Step [Install Agent] as keyword to locate the log entry where probe starts the agent installation
- search Step [Check Agent Installed] as keyword to locate the log entry that indicates whether the agent is installed
Scanner deployment log
The Inventory Discovery by Scanner job related action record (the Install UD Agent job and the Update UD Agent job) can be found in the Communication Log.
To view communication log for scanner deployment related jobs,
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In UCMDB, go to Data Flow Management > Universal Discovery > Discovery Modules/Jobs tab.
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In the Discovery Modules tree, select Hosts and Resources > Inventory Discovery > Inventory Discovery by Scanner).
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Right-click Inventory Discovery by Scanner), select Activate from the context menu if the job is not activated, and wait for the Triggered CIs list to refresh.
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In the Triggered CIs list in the Discovery Progress pane, click a number with link of your interest.
- In the Look for field that is just enabled, enter the IP address for the scanner and click .
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Right-click the returned entry, and from the context menu, select Debug > View Communication Log.
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In the communication log that opens,
- search Step [Run Scanner] as keyword to locate the log entry where the probe starts running the scanner
- search Step [Download Scan File] as keyword to locate the log entry that indicates the probe starts downloading the scan file
Virtualization log
This log is not frequently used in DDMI. However, in UD, the Communication Log for the following jobs can provide you detailed logs about virtualization environments:
- VMware ESX Connection by VIM job
- VMware vCenter Connection by VIM job
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