Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Configuration Management System (CMS)2018.05

Troubleshoot > Troubleshooting Data Flow Management > Troubleshooting - Inventory Discovery > How to troubleshoot network availability and latency issue related to a device?

How to troubleshoot network availability and latency issue related to a device?

Question: How should I troubleshoot network availability and latency issue related to a device?

You can troubleshoot network availability and latency issue related to a device in the following ways:

IP Ping and Agent Ping

In DDMi, you can use IP ping and agent ping.

Result of the IP ping looks similar to the following:

Result of the agent ping looks similar to the following:

In UD, you can use also use IP ping and agent ping via the UDA Status Collector job.

To use IP ping and agent ping

In UCMDB, go to Data Flow Management > Universal Discovery > Discovery Modules/Jobs tab.
In the Discovery Modules tree, select Tools and Samples > UD Agent Management > UDA Status Collector.
If the UDA Status Collector job is not activated, right-click UDA Status Collector, and select Activate.
In the Discovery Progress pane, click the Add CI button.
In the Choose CIs to Add dialog box, select the IP address of your interest, and click the Add button.

The UDA Status Collector job will ping using IP and agent port to check.
Note Agent port can be found in the Port Number parameter value of the Universal Discovery Protocol credential. This is a default parameter in the protocol, and is applied to all agent connections using this protocol.

To view the agent port,
1. In the Data Flow Management module, go to Data Flow Probe Setup.
2. In the Domains and Probes tree, select a domain of your interest and expand the Credentials node, and then select Universal Discovery Protocol.
3. In the Universal Discovery Protocol credentials displayed in the right pane, check the value for the Port Number column.
Click the Close button to exit the Choose CIs to Add dialog box.

To view the IP ping and agent ping result

Access the JMX console on the Data Flow Probe machine by launching the Web browser and enter the following address:

https://localhost:8453/

You may have to log in with the user name sysadmin and password.
Locate the exportUdaStatus operation to invoke.

On the MBean View page, select type=JobsInformation. Locate the exportUdaStatus operation.
Provide a folder name in the Value field.
Click Invoke to run the operation.

The UDA status is exported to a CVS file.
Open the exported CSV file to view details of the result from the UDA Status Collector job.

The CSV file shows status details similar to the following:

To run SNMP ping in UDI,

In the Data Flow Management module, go to Data Flow Probe Setup.
In the Domains and Probes tree, expand the Credentials node, and select SNMP Protocol.

All SNMP credentials are displayed in the right pane.
Right-click the SNMP credential you want to use to run SNMP ping, and select Check credential from the pop-up menu.
In the Check Credential dialog box, specify the host name or IP address (in IPv4/IPv6 format) of the remote machine on which you want the protocol to run SNMP ping, specify a connection timeout (in milliseconds), and select the probe to use.
Click OK.

The result returns soon.

Currently UD does not have such functionalities as DDMi did.