Integrate > Micro Focus Integrations > Micro Focus Service Manager Integration

Micro Focus Service Manager Integration

You can establish and maintain a connection between Universal CMDB (UCMDB) and Service Manager (SM) to synchronize configuration items (CIs) and CI relationships between the two systems and trigger appropriate actions in Service Manager.

The UCMDB-SM integration is based on an integration adapter. The following Service Manager integration adapters are available with the current Content Pack for the supported product versions as listed in the table below.

UCMDB

SM9.40 or earlier

SM9.41 or later

10.1x

ServiceManagerAdapter9.x

ServiceManagerAdapter9.41

10.20 or later

ServiceManagerAdapter9.41

ServiceManagerEnhancedAdapter9.41

For instructions on how to set up the integration by using a specific Service Manager adapter, see the integration guide for the corresponding adapter as listed below.

Service Manager Adapter

Adapter User Guide

Supported Service Manager Version

ServiceManagerAdapter9.41

See CP_HP_Integrations_SM941_xslt.pdf

9.41

ServiceManagerEnhancedAdapter9.41

See CP_HP_Integrations_SM941_Generic.pdf

9.41

ServiceManagerAdapter9.x

See CP_HP_Integrations_SM940_xslt.pdf

9.40