Troubleshoot > Organization administration troubleshooting

Identity Management troubleshooting

Setting log severity

  1. Open the .../idm-service.war/WEB-INF/classes/log4j.properties file in a text editor.
  1. On the first line, change INFO to DEBUG (if DEBUG already appears on the first line, then log severity is already set to DEBUG, and no edit is needed).

    Before

    log4j.rootLogger=INFO, consoleAppender, jbossAppender, tomcatAppender

    After

    log4j.rootLogger=DEBUG, consoleAppender, jbossAppender, tomcatAppender

  2. Save changes.
  3. Restart the organization administration service.