Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Manage Organizations
Concepts
During the SMA-SM suite installation, an organization named ITSMA is automatically created. You can access an organization using the following URL:
https://<EXTERNAL_ACCESS_HOST>/propel/idm-admin/organization/<organization ID>
Where <EXTERNAL_ACCESS_HOST> is the fully qualified host name of the Service Portal system.
The ID of the out-of-box organization is ITSMA.
To view the ITSMA organization, click the Identity application in the Launchpad. The Organization List view appears and the current Service Portal organizations are displayed.
Related Topics
- Manage Languages – Add, set as default, and delete languages within a Consumer organization.
- Manage Roles – Associate roles to groups and remove roles from groups.
- Manage Groups – Create, revise, and delete groups within an organization.
- Manage Permissions – Associate groups and permissions to roles and remove groups and permissions from roles.
- Manage Impersonations – For request on behalf, create and delete impersonations.
