JAWS

Service Manager 2018.02 supports different browsers; however, Microsoft Internet Explorer provides the best integration with JAWS and the Service Manager accessible web client (accessible.do and accessible_ess.do). Visually or hearing impaired users can use the Service Manager accessible web client with the out-of-box configuration. If you customize the JAWS advanced configuration settings, you can improve the usability and understanding of the application for some users. For more information, see the JAWS documentation. We do not provide third-party technical support.

Caution JAWS is not supported on the Service Manager standard web client or the Windows client.

Note Only the following combination of JAWS and Internet Explorer is supported: JAWS 15 and Internet Explorer 11.