Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Universal CMDB (UCMDB) integration
Service Manager has an out-of-box integration with the CMS solution (UCMDB).
The CMS strategy is to leverage web services and use contributing CMDB and other data repositories through a common view of business services provided by UCMDB. As such, the integration between UCMDB and Service Manager is using web services.
UCMDB and our discovery tools provide detailed CI and relationship information built using an innovative discovery capability. Essentially, by listening on the network and identifying applications and hardware “talking” through standard protocols, we use a spiral discovery approach, interrogating applications to gain information about levels 2 through 7. This discovery capability understands how applications and hardware are related and shows this in graphical form.
The information presented in the CMS is representative of the actual state and can be viewed within Service Manager in the “Actual State” tab in a CI record.
This is an alternative view of the same data. Service Manager also provides a deliberately simpler visualization of the CIs and their relationships designed to provide the Service Desk user a summary of the information held in the CMS.
Indicators are used on the CI icons to visually show the user there are open records for the CI.
Change Management assessment capabilities are integrated with UCMDB to provide impact analysis information based on the topological view of the CI data.
Also, UCMDB provides the ability to model the potential impact of changes on the fly without physically making the change.
Related topic
