Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
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Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Service Desk email notification
Email can be generated when an RFC is created, updated or closed and sent via standard email delivery tools to individuals or groups. Emails can be generated and sent automatically or manually.
Service Desk agents can be given access to the forward schedule of changes and their
If an Incident record has one or more related Change records, the Service Desk agent can click on the link to see the related RFC(s).
Additionally, Service Desk agents (or anyone using Service Manager) can use charts and views to get visibility into Change Management information, such as a list of Changes scheduled for the next week.
Users can easily create these charts and lists on the fly, and save them to their favorites, or they can be used to create dashboards for groups of users.
Authorized users can drill down into the details of records that are behind the charts and see individual records and their details.
