Administer > Scheduled maintenance > Scheduled Maintenance commands in Configuration Management

Scheduled Maintenance commands in Configuration Management

Service Manager integrates Scheduled Maintenance with Configuration Management. You can find these commands on the More Actions menu that you access from an asset record.

Command Description
Maintenance Tasks Show any maintenance tasks that are bound to a specified device. Scheduled Maintenance does not display any task that references a range of devices, such as routine maintenance for every server in a geographic area.
Maintenance History List how many incidents, changes, or requests generated when a maintenance task runs. From this list, you can view the individual incident records, change requests and Request Fulfillment requests in detail. Maintenance tasks that create one incident, change, or request are a single entry. Maintenance tasks that create a collection of incidents, changes, or requests for every Configuration Item (CI) matching certain parameters can generate different information each time the task runs.

For example, on May 1, there might be two servers in a geographic area, but by June 1, there might be a third server installed. Therefore, a task that generates a change for every server in a geographic area would generate two changes in May and three changes in June.
Generate Recurring >Incidents Generate a Scheduled Maintenance task for the current device, which creates an Incident record. This Scheduled Maintenance task uses a template Incident record and other information from Configuration Management.
Generate Recurring >Changes Generate a Scheduled Maintenance task for the current device, which creates a change request. This Scheduled Maintenance task uses a template change request and other information from Configuration Management.
Generate Recurring >Requests Generate a Scheduled Maintenance task for the current device, which creates a Request Fulfillment request. This Scheduled Maintenance task uses a template Request Fulfillment request and other information from Configuration Management.

 

Related topics

Record limitations
Access Scheduled Maintenance from Configuration Management