Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
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Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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- Scheduled maintenance
- What is a scheduled task?
- Running a Scheduled Maintenance task
- Cost Estimate tool
- Access Scheduled Maintenance
- Check the execution details of a task
- Check the execution history of a task
- Create a change request from a Scheduled Maintenance task
- Create a Request record from a Scheduled Maintenance task
- Create a schedule for a task
- Create a Scheduled Maintenance task
- Create a Scheduled Maintenance task for an asset
- Create a Scheduled Maintenance task from an open record
- Create an Incident record from a Scheduled Maintenance task
- Define the effect and details of a Scheduled Maintenance task
- Force a task to run immediately
- Schedule intervals
- Set the demand criteria for a task
- Specify incremental repetition
- Specify manual repetition
- Specify quiescent repetition
- Use expressions and Format Control only in a Scheduled Maintenance task
- Use the Cost Estimate tool
- Administrative access to Scheduled Maintenance
- Scheduled Maintenance features
- Automated task generation
- Scheduled Maintenance commands in Configuration Management
- Scheduled Maintenance exception models
- Using a Scheduled Maintenance template
- Adding Scheduled Maintenance data using expressions
- Scheduled Maintenance overhead
- Running an extra Format Control record
Create a Scheduled Maintenance task for an asset?
Applies to User Roles:
System Administrator
Configuration Manager
Configuration Administrator
To create a Scheduled Maintenance task for an asset:
- Click Configuration Management > Resources > Search CIs.
Service Manager displays a blank Configuration Item record. - To generate a record list of CIs, click Search.
- Click a CI to select it.
- Open the More Actions menu.
- Click Scheduled Maintenance > Generate Recurring > Incidents, Changes, or Requests.
Service Manager displays a new Scheduled Maintenance task and imports data from the CI record and the template record.
Related topics
Scheduled Maintenance
More Actions menu
Access Scheduled Maintenance
Check the execution details of a task
Check the execution history of a task
Create a change request from a Scheduled Maintenance task
Create a Request Fulfillment request from a Scheduled Maintenance task
Create a schedule for a task
Create a Scheduled Maintenance task
Create a Scheduled Maintenance task from an open record
Create an Incident record from a Scheduled Maintenance task
Define the effect and details of a Scheduled Maintenance task
Force a task to run immediately
Schedule intervals
Set the demand criteria for a task
Specify incremental repetition
Specify manual repetition
Specify quiescent repetition
Use expressions and Format Control only in a Scheduled Maintenance task
Use the Cost Estimate tool
