Models

A model simplifies the creation of a record. For example, when you have common incidents, it is efficient to design an incident model that you can reuse to simplify the amount of effort required to resolve that same type of incident many times. Models standardize the end-to-end process and maximize efficiency.

A Service Management model pre-populates common fields to save time when you create a new record. When you create a new record and select an appropriate model, Service Management automatically populates the relevant fields. For certain record types, a model can even create the tasks necessary to complete a process.

Service Management provides a set of default models, and you can add models as required. If you no longer require a model, you can retire that model.

For more information, see the following:

Module Topics
Change Management
Incident Management
Knowledge Management
Release Management
Service Asset & Configuration Management
Software Asset Management