Use > Plan > Idea and Proposal Management > Proposals > Create changes from a proposal

How to create changes from a proposal

Multiple change records can be created from an approved proposal when the proposal requires changes to baseline service assets and configuration items.

After you create a change from a proposal, Service Management automatically creates a relationship between the records. The change record appears in the Related change field of the proposal.

Note  

  • The Create change button is enabled only when the review decision is Create a change and the phase is Close.
  • You can create multiple changes from a proposal.

To create a change record from a proposal

  1. From the main menu, select Plan > Idea & Proposal > Proposals.

  2. Select the proposal from which you want to create a change record.

    To filter the record list, click the Add filter  button. For more information, see Filters.

  3. Click the proposal identifier in the ID column to display the selected proposal.

    The proposal is displayed with the General tab selected.

  4. (Optional) If the record is not in the Review phase, move it to Review.
  5. In the Review decision field of the Review details section, select Create a change.
  6. In the Review feedback field, enter your review feedback that supports your review decision.
  7. Click Save.
  8. At the top of the proposal form, click Create change.

    The New change dialog box is displayed. The change title and description are inherited from the proposal record.

  9. In Change details and Request for execution sections, complete the required fields.

    For details of the field descriptions, refer to How to create a change record.

  10. Click Save when you are finished.

To create another change record, repeat step 8 to step 10.

Related topics