Troubleshooting the Collection of Topology

If you notice flaws in the topology that is presented in the OMi web interface, the root cause is most probably wrong data that is transmitted to OMi. To be able to inspect the actual topology data that OMi receives from Operations Connector, increase the level of detail in the log file of the OMi dynamic topology synchronization. On the OMi Gateway Server, you can find the log file at the following location:

Windows: <OvDataDir>\server\log\OvSvcDiscServer.log

Linux: /var/opt/OV/shared/server/log/OvSvcDiscServer.log

To adjust the logging severity level for inclusion of tracing (debugging) messages, perform the following steps:

1. On the OMi Gateway Server host, open a Command Prompt window (command shell) with administrative privileges.

2. If the host operating system is Linux, change the current directory to /opt/OV/bin.

3. Run the following command:

   ovconfchg -ovrg server -edit

   A text editor window with the loaded configuration file appears.

4. Add the following line at the end of the [om.svcdiscserver] section:

   LOG_LEVEL=10

5. Save your changes.

6. Using your operating system's process management tool, terminate the following process:

   Windows: hpbsm_wde.exe

   Linux: hpbsm_wde

7. Wait a few minutes to allow the terminated process to restart automatically and start using the changed logging configuration.