Troubleshoot

If you encounter problems while using Ops Connector for OEM, you can often solve them yourself. This topic is intended to help you with resolving some common problems.

General Troubleshooting Guidelines

When investigating an issue, first verify that:

  • Your issue is not related to the third-party software or hardware. Otherwise, contact the corresponding vendor for assistance.

  • You have the latest operating system and software application patches installed on the affected systems.

  • Settings in the configuration files of Ops Connector for OEM are correct: the file structure and syntax are preserved, the values are valid.