Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Operations Connector10.11

Integrate > SAP Solution Manager > Troubleshoot > Known Issues and Workarounds

Known Issues and Workarounds

Error during the installation of OpsCx for SAP Solution Manager on Operations Connector 10.11

Symptom

When installing the OpsCx for SAP Solution Manager on Operations Connector 10.11, the installation fails due to a prerequisite check of Operations Connector. The installation checks whether the Operations Connector is installed on the system. This check fails because of the name change of the framework from BSM Connector to Operations Connector.

Action

For Operations Connector 10.11, to install the OpsCx for SAP Solution Manager, run the following command:

<Connector_Installer.exe> -DSKIPCHECKS=true

Event description field in the Event Browser shows an incorrect value

Symptom

If an event does not have a description, the corresponding text box shows the following unresolved variable instead of an empty field:

<$DATA:/sap_event_message/Alert/AlertInstances/AlertInstance/Description>

Action

You can safely ignore this issue.

Some of the SAP Solution Manager topology items are not received in OMi

Symptom

Only the SAP Self-Discovery and database topology items are received in OMi.

Other SAP Solution Manager topology items, such as Java application server or ABAP application server instances, are not received.

Workaround

Deactivate the SAP Solution Manager topology policy.
Clear the cache:
1. Go to the directory %OvDataDir%datafiles/topo/<policy_id> (Windows) or /var/opt/OV/datafiles/topo/<policy_id> (Linux).
2. Remove the following files:
```
delta.xml
repository.xml
```
Reactivate the topology policy.

Before Contacting Software Support

If you cannot solve your issue, report it. Before contacting Software Support, ensure that:

You have performed the general checks. See General Troubleshooting Guidelines topic.
You have collected relevant data that might be required to send to Software Support: a description of your problem, characteristics of your environment, related entries logged in the operating system event log or in the OpsCx for SAP Solution Manager log files.

The Software Support personnel will then provide you with further instructions. Among other things, you may be asked to change the OpsCx for SAP Solution Manager logging severity level, to repeat or perform particular operations in your OpsCx for SAP Solution Manager environment, and to collect specific data from your system and send them to Software Support.

To contact Software Support, see the web site at https://softwaresupport.softwaregrp.com.

Known Issues and Workarounds

Before Contacting Software Support

Related topics