Integrate > SAP Solution Manager > Troubleshoot > Product Processes and Services

Product Processes and Services

Before you start inspecting the OpsCx for SAP Solution Manager log files, check which of the product's services are started and how many of their core processes are running.

The core process of each of the two OpsCx for SAP Solution Manager integration services is genintd. The following example excerpt taken from the operating system process table shows two running genintd processes, indicating that collection of two kinds of SAP Solution Manager entities is currently taking place.

[...]

genintd.exe    SYSTEM    00       17,424  BSM Connector - Generic Integrator

genintd.exe    SYSTEM    00        3,348  BSM Connector - Generic Integrator

[...]

On the other hand, the event and topology integration services use different names from which their purpose is apparent. The following example excerpt taken from the ovc -status command output indicates that both integration services are running:

[...]

sapevent    HPBsmIntSapSolma Event         BSMINT,SAP   (4072)  Running

saptopo     HPBsmIntSapSolma Topology      BSMINT,SAP    (808)  Running

[...]