Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Troubleshoot
If you encounter problems while using OpsCx for SAP Solution Manager, you can often solve them yourself. This topic is intended to help you with resolving some common problems.
General Troubleshooting Guidelines
When investigating an issue, first verify that:
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Your issue is not related to the third-party software or hardware. Otherwise, contact the corresponding vendor for assistance.
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You have the latest operating system and software application patches installed on the affected systems.
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Settings in the configuration files of OpsCx for SAP Solution Manager are correct: the file structure and syntax are preserved, the values are valid.
Specific Troubleshooting Guidelines
If an incorrect URL is specified in the event configuration file, events are not received. Therefore, make sure that a correct URL is specified by using sapsolman-tool.exe (on Windows) or sapsolman-tool.sh (on Linux) to send a test event from the SAP Solution Manager system. The location of the tool is as follows:
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Windows:
<OvInstallDir>\bin\win64\HPBsmIntSapSolma -
Linux:
<OvInstallDir>/bin64/HPBsmIntSapSolma
We welcome your comments!
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