Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Windows packages
SA supports the following Windows packages:
Microsoft Installer packages
Microsoft Installer packages (MSI) have the following characteristics:
- They contain all the information that the Microsoft Installer requires to install an application or product.
- They contain information that the installer requires to run the setup user interface.
- MSI packages contain:
- An installation database
- A summary information stream
- Data streams for various parts of the installation
SA supports .msi files as installable software.
MSI package metadata
SA catalogs each MSI package by its ProductName and ProductVersion. These properties are defined in the Properties table of the MSI installation database.
Prerequisites to MSI package management
SA supports Microsoft Windows Installer, which is included with most versions of Windows. Windows NT does not include a version of the Windows Installer, but the Microsoft Windows redistributable can be obtained for download at http://www.microsoft.com or by including the --withmsi option on the Agent Installer command line.
See the SA 10.50 User Guide for more information about the steps to install an Agent on a server.
Microsoft hotfixes, security patches, and service packs
These packages include:
- Hotfixes
- Service Packs
- Security Patches
Hotfixes are issue-specific and should only be applied if you experience the exact issue addressed by the hotfix, and only if you are using the current operating system version that has had the latest service pack applied.
Service packs are groups of hotfixes. They are more thoroughly tested than individually released hotfixes, and are available to all customers, not just those with the specific problem.
Security patches are similar to hotfixes, but are mandatory if you are experiencing the specific problem they are created to address, and they need to be deployed as soon as they are made available.
When you upload a Service Pack, SA requires the user to provide the version of the service pack. When you upload Hotfixes and Security Patches, SA requires the user to provide the operating system version and the patch type.
We welcome your comments!
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