Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Server Automation10.51

Troubleshoot > Troubleshoot

Troubleshoot SAV

To help keep track of the state of a business application at any given time, the application administrator continually clicks Refresh Snapshot on the SAV toolbar in order to create new snapshots. Each snapshot can be saved to the SA Client Library or to a local system, which can be used later to compare previous snapshots of the business application with a current state to find any important differences and troubleshoot errors.

For example, if at some point his business application malfunctions and stops working, the administrator can open his saved the business application, select the Compare feature, and visualize the differences between snapshots that compare the current state of the business application with the last known good state. Comparing snapshots can show numerous thing, such as if specific devices are not communicating with other devices. For example, he can drill into the network map and see that an interface is missing from his VMware ESX hypervisor from the same diagram and select Open Remote Terminal to remedy to problem.

For more information on snapshots, see Comparing snapshots.

SAV scan error messages

SAV indicates when an error occurred on a managed server by displaying the following server icons when you move your mouse pointer over the icon:

Server Error Icon : There was an error in gathering information from the server when SAV scanned it (see Server error messages in SAV for possible causes of the error).
Server Unreachable Error Icon : The SA core was not able to communicate with the SA Agent installed on the server.
Server Unknown : SAV is unable to scan the server at all, possibly because the server is no longer in the core and under SA management.

It shows these icons before the server name in the Devices tree, Network Map, Virtualization Map, and Server Map. You can move your cursor over the server name to display the detailed error message.

Scan failures and scan time-outs typically occur when the SA managed server is very busy, or when network traffic is very heavy or running over a low bandwidth connection. If these types of errors occur too frequently, please contact your SA administrator for assistance.

Server scan errors

Server error messages in SAV
Error	Description	Action
Not Enough Disk Space	A selected managed server does not have enough disk space to perform a scan.	Free up disk space.
Remediation Failed	The Runtime State Server Module failed to remediate on the selected server.	Select the server from the Devices Tree, and then in the property pane. Click the Remediation job number link and the job window from the SA Client opens. Or, select the server, right-click, and select Open Device Explorer to troubleshoot the error.
Scan Timed Out	The scan process has exceeded the time-out limit.	See Scan time-out preference.
Server Access Denied	By using the OGFS, you are unable to access the server’s file system as root (on a UNIX server) or as LocalSystem (on a Windows server).	Contact your SA administrator for the required permissions.
Server Capture Failed	The remote capture of data or the transfer of data back to the SA core failed.	Review the log file that is in /tmp/.sitemap/<number> for details in your global shell session.
Server ID Invalid	The server's directory was not found in the OGFS, which means that SA does not know the server exists.
Server Scan Agent Failed	The driver used to collect data could not be correctly copied to the managed server. This could be caused by a checksum mismatch.	Contact HPE Support and provide the log file.
Server Unreachable	The managed server is unreachable by SA. This could be caused if the SA core cannot communicate with the server's agent.	Try again later. If this condition persists, contact your HPE administrator.
Unknown Scan Error	An unknown error occurred during the scanning process.	Try again later. If this condition persists, contact your HPE administrator.
Unsupported Agent for Scan	The SAV does not support the Server Agent version running on a selected managed server.	SA Agent 7.0 or higher is required.
Unsupported OS for Scan	The SAV does not support the operating system running on a selected managed server.	See Supported operating systems.

Network device scan errors

The table below describes network device scan errors and recommended actions.

Network device scan error messages in SAV
Error	Description	Action
NA Scan Timed Out	The time needed to gather NA data exceeded the timeout	Scan fewer devices or wait until the NA server can handle this request.
NA Scan Failed	Gathering NA data failed.	Save this snapshot to a Business Application and contact your SA administrator.

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