Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Search for | Example | Results |
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A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Search for | Operator | Example |
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Two or more words in the same topic |
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Either word in a topic |
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Topics that do not contain a specific word or phrase |
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Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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A combination of search types | ( ) parentheses |
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- Troubleshoot
- Troubleshooting SA installation
- Troubleshooting SA provisioning
- Troubleshooting HP-UX provisioning
- Troubleshooting SA-uCMDB integration
- Troubleshooting SA-NA integration
- Troubleshooting SA-OO integration
- Troubleshooting Global Shell error messages
- Troubleshooting Solaris patch installation
- Troubleshooting server communication tests
- Troubleshooting SAV
Troubleshooting SA-NA integration
To test whether SA is communicating with NA, check the following conditions:
- You can log in to NA with your SA credentials. This verifies that NA can communicate with SA.
- The SA credentials specified in the NA Administrative Settings under External Authentication Type are set to SA. This ensures that NA can look up server MAC addresses.
- The NA Topology Gathering Diagnostic has run successfully. To verify this condition, search for tasks and check their results. This ensures that NA has gathered MAC addresses and tried to look them up in SA.
We welcome your comments!
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