Words and Phrases
Administer > Application Setup > Self-service > Configuring the self-service working environment > Create a Service Desk self-service security role
Create a Service Desk self-service security role
Applies to User Roles:
System Administrator
The out-of-box self service security role is indented for self-service users. You can create a security role for self-service users based on this one.
To create a Service Desk self-service security role, follow these steps:
- Navigate to System Administration > Security > Roles.
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Locate the self-service security role through a search. This security role has only View rights to some modules.
- Create a new security role from this role or update this role as needed.
Now, you can assign the new or updated security role to self-service users by using the Mass Update feature.