Configure Change Management assignment groups

Change Management assignment groups enable you to group operators who can be members or approvers of the same group. You can create change assignment groups to contain members and approvers who operate on a common area of responsibility.

HPE Service Manager sends a notification to members of the corresponding groups whenever a new change request is created or an existing change is modified. Approvers of a group can accept or deny the approval requirement of a change if at least one of their security roles has the Can Approve right for the Change area.

To configure a change group, follow these steps:

1. Click System Administration > Ongoing Maintenance > Groups > Assignment Groups.

   Tip To get a list of existing assignment groups for your reference, click Search.

2. Type the name of the new assignment group in the Assignment Group field.
3. Click Add.
4. On the Group tab, complete the fields as described below.
   1. Enter the name of the manager of the assignment group. For example, enter Change.Manager.
   2. Select the work schedule of the assignment group from the Calendar Name drop-down list.
   3. Select the time zone.
5. On the Members tab, enter the names of the members of the assignment group.
6. On the Approvers tab, enter the names of the approvers of the assignment group.
7. Click Save.