Incident management user roles

The out-of-box Incident Management user role descriptions use these application profiles and capability words. In order to use Incident Management, you must assign the appropriate user role descriptions to your personnel. If necessary, you can modify these user role descriptions or add new ones.

User Role Configuration Management Profile Security Roles Request Management Profiles Service Level Management Profile Contract Management Profile Capability Words
operator DEFAULT

operator

default

request tech     partial.key
problem management
query.stored
inventory management
change request
incident management
service desk
OCMQ
OCML
user.favorites
incident analyst DEFAULT

incident analyst

default

request reviewer     partial.key
problem management
query.stored
inventory management
change request
incident management
service desk
OCMQ
OCML
user.favorites
incident coordinator DEFAULT

incident coordinator

default

request reviewer     partial.key
problem management
query.stored
inventory management
change request
incident management
service desk
OCMQ
OCML
user.favorites
incident manager DEFAULT

incident manager

default

requestor     partial.key
problem management
query.stored
inventory management
change request
incident management
service desk
IncidentAdmin
OCMQ
OCML
user.favorites
service desk manager DEFAULT

service desk manager

default

requestor     partial.key
problem management
query.stored
inventory management
change request
incident management
service desk
EditContacts
SDAdmin
OCMQ
OCML
user.favorites