Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.41

Use > Request Fulfillment > Security > Request Management security roles and settings

Request Fulfillment security roles and settings

The out-of-box security roles for Request Fulfillment module include the following:

Requestor
Request Approver
Request Coordinator
Request Analyst
Request Manager
Request Process Owner
Stock Manager

Out-of-box role rights

The following table describes the out-of-box security rights for the security roles on the areas in Request Fulfillment module.

Area Name	Role Name	View	New	Update	Delete/Close	Modify Template	Expert	Admin	Allowed Statuses	Allowed Categories
Request	Requestor	True	True	Never	Never	False	False	False	Blank	Blank
	Request Approver	True	False	Never	Never	False	False	False	Blank	Blank
	Request Coordinator	True	True	Always	Always	False	True	False	Blank	Blank
	Request Analyst	True	False	When assigned to workgroup	Never	False	False	False	Blank	Blank
	Request Manager	True	True	Always	Always	True	True	True	Blank	Blank
	Request Process Owner	True	True	Always	Always	False	False	False	Blank	Blank
	Stock Manager	False	False	Never	Never	False	False	False	Blank	Blank
Request Tasks	Requestor	True	True	Never	Never	False	False	False	Blank	Blank
	Request Approver	True	False	Never	Never	False	False	False	Blank	Blank
	Request Coordinator	True	True	Always	Always	False	True	False	Blank	Blank
	Request Analyst	True	False	When assigned	When assigned	False	False	False	Blank	Blank
	Request Manager	True	True	Always	Always	True	True	True	Blank	Blank
	Request Process Owner	True	True	Always	Always	False	False	False	Blank	Blank
	Stock Manager	False	False	Never	Never	False	False	False	Blank	Blank
Request Management Configuration	Requestor	True	False	Never	Never	False	False	False	N/A	N/A
	Request Approver	False	False	Never	Never	False	False	False	N/A	N/A
	Request Coordinator	True	False	Never	Never	False	False	False	N/A	N/A
	Request Analyst	False	False	Never	Never	False	False	False	N/A	N/A
	Request Manager	True	True	Always	Always	True	True	True	N/A	N/A
	Request Process Owner	True	True	Always	Always	False	False	False	N/A	N/A
	Stock Manager	True	True	Always	Always	False	False	False	N/A	N/A

For information about the out-of-box role rights in the Common Configuration area, see Out-of-box role rights in the Common Configuration area.

The following table describes the out-of-box security rights for the Request Fulfillment security roles on the areas in other modules.

Note The security roles in Process Designer Request Fulfillment have no rights on the areas that are not listed in the following table, including:

Security
Knowledge Administration
Change Management Configuration
Service Desk Configuration
Incident Management Configuration
Areas for Problem Management

Area Name	Role Name	View	New	Update	Delete/Close (delete)	Modify Template	Expert	Admin	Allowed Statuses	Allowed Categories
Change Incident	Requestor	True	False	Never	Never	False	False	False	Blank	Blank
	Request Approver	True	False	Never	Never	False	False	False	Blank	Blank
	Request Coordinator	True	True	Never	Never	False	False	False	Blank	Blank
	Request Analyst	True	True	Never	Never	False	False	False	Blank	Blank
	Request Manager	True	False	Never	Never	False	False	False	Blank	Blank
	Request Process Owner	True	False	Never	Never	False	False	False	Blank	Blank
	Stock Manager	False	False	Never	Never	False	False	False	Blank	Blank
Change Tasks Incident Tasks	Requestor	True	False	Never	Never	False	False	False	Blank	Blank
	Request Approver	True	False	Never	Never	False	False	False	Blank	Blank
	Request Coordinator	True	False	Never	Never	False	False	False	Blank	Blank
	Request Analyst	True	False	Never	Never	False	False	False	Blank	Blank
	Request Manager	True	False	Never	Never	False	False	False	Blank	Blank
	Request Process Owner	True	False	Never	Never	False	False	False	Blank	Blank
	Stock Manager	False	False	Never	Never	False	False	False	Blank	Blank
Service Desk	Requestor	True	False	Never	Never	False	False	False	Blank	Blank
	Request Approver	True	False	Never	Never	False	False	False	Blank	Blank
	Request Coordinator	True	False	Never	Never	False	False	False	Blank	Blank
	Request Analyst	True	False	Never	Never	False	False	False	Blank	Blank
	Request Manager	True	False	Never	Never	False	False	False	Blank	Blank
	Request Process Owner	True	False	Never	Never	False	False	False	Blank	Blank
	Stock Manager	False	False	Never	Never	False	False	False	Blank	Blank
Tailoring	Requestor	False	False	Never	Never	False	False	False	N/A	N/A
	Request Approver	False	False	Never	Never	False	False	False	N/A	N/A
	Request Coordinator	False	False	Never	Never	False	False	False	N/A	N/A
	Request Analyst	False	False	Never	Never	False	False	False	N/A	N/A
	Request Manager	True	True	Always	Always	False	False	False	N/A	N/A
	Request Process Owner	True	True	Always	Always	False	False	False	N/A	N/A
	Stock Manager	False	False	Never	Never	False	False	False	N/A	N/A

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