Add a Request Fulfillment assignment group

A Request Fulfillment assignment group is a list of users who are responsible for a request record. When a request or request task record opens or escalates, Request Fulfillment notifies the applicable group, which specifies the Request Coordinator, members, and approvers. Typically, assignment groups are organized by location and expertise. Assignment groups make the routing and escalation of request and request task records easier.

To add a Request Fulfillment assignment group,follow these steps:

1. Click Request Fulfillment > Configuration > Assignment Groups.
2. Type the name of the group in the Assignment Group field.
3. Provide the applicable information for the remaining fields on the Group tab.
4. Click the Members tab, and then type the operator that you want to assign to the member group.
5. Click the Approvers tab, and then type the operator that you want to assign to the approver group.
6. Click Add. 
7. Click OK.