Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.41

Use > Service Desk (Streamlined Interaction) > Service Desk workflows and user tasks > Cancel a new Service Desk interaction

Cancel an interaction

Applies to User Roles:

Service Desk Agent

You can cancel an interaction (not a service catalog or support catalog request) that is in the Open status. For example, if the user no longer experiences the problem, you can cancel the interaction without triggering a fulfillment process.

Note The Cancel Interaction button is only available for the interaction that is still in the Open status and is not a service catalog or support catalog request. If the interaction is in the Dispatched status, you cannot cancel the interactions.

To cancel a Service Desk interaction, follow these steps:

Click Service Desk > Interaction Queue. Service Manager displays the list of interactions.
Locate and open a Service Desk interaction record that is in the Open status and is not a service catalog or support catalog request.
On the interaction detail form, click the Cancel Interaction button.
click Yes to confirm that you want to cancel this interaction.

The interaction is now in the Canceled status.

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