Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.41

Profile fields for Problem Management license tracking

Users who have the capability to update records in Problem Management will consume either a Floating or Named license. Service Manager tracks these licenses for reporting purposes.

Users who have update capabilities for any of the following fields in the Problem Management security profile (rcenv) will consume a Problem Management license:

Problems > Security > Rights

Label	Field Name in rc.profile
New	new
Close	close
Update	update
Reopen	reopen

Problem Tasks > Security > Rights

Label	Field Name in rc.profile
New	pmt.new
Close	pmt.close
Update	pmt.update
Reopen	pmt.reopen

Known Errors > Security > Rights

Label	Field Name in rc.profile
New	kne.new
Close	kne.close
Update	kne.update
Reopen	kne.reopen

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