Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.41

Administer > Application Setup > Adding users > Operator templates > Create an operator record from a operator template

Create an operator record from an operator template

Applies to User Roles:

System Administrator

Caution Any changes that you make to an operator template automatically propagate to operator records based on that template. These automatic updates can consume substantial system resources.

To create an operator record from an operator template, follow these steps:

Click System Administration > Ongoing Maintenance > Operators.
In the Login Name field, type the new operator name.
Click the Security tab.
In the Template field, type the login name of the operator record to be used as an operator template.
Click Add.

Note Operator record login names are case sensitive.

Note If an operator record has group1 in its security groups array when its template is NULL and group1 is in the security groups array of template_1 but not in that of template_2, when you assign template_1 to the operator record, the operator record has group1 in its security groups array; however, if you switches its template to template_2, group1 is lost in its security group array. To work around this issue, clear the template field, remove template_1L, save it, change the template to template_2, and then save.

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